UAT’s Impact on Salesforce Testing


According to Gartner Research, there is consensus among a majority of businesses that their future successes will be determined by customer experience alone. This calls for Salesforce Implementation for it facilitates building of better business ecosystems through tools such as testing and UAT. UAT or User Acceptance Testing validates a solution – in the form of an integrated software, hardware or firmware – by the end users. Also known as end user testing, operational acceptance testing, field user testing or simply beta testing, UAT involves testing of the ‘system’ also known as Salesforce, by actual users / customers / clients. This is done in real life scenarios to ensure that the Salesforce performs to its optimum as per specifications that were agreed upon between the developer and the client.

Stages of Salesforce Implementation

Any software product or system once in the developmental phase goes through a number of testing stages before being finally handed over to the client or general users. These stages are as follows:

Unit wise testing: Carried out at each of the developmental stages, this process checks if each unit or bunch of codes performs as expected.

Integration testing: Here individual units are functionally integrated to check if the interface between them works properly.

System or Alpha testing: This is the final in house testing by developers to ensure all integrated units of the system function as per the desired outcome.

Once the above tests are accomplished, the final stage of Salesforce Implementation i.e., User Acceptance Testing or Salesforce testing gets underway. This process involves a number of steps as well.

Planning: The client or users should list out a plan that covers each functional area of the Salesforce. This should incorporate timelines for testing, error fixing and final sign off.

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